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Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee. $150.00
Special or Final Read $15.00
Electricity Reconnection $75.00
Electricity Disconnection (per visit) $95.00
Electricity After Hours Reconnection* $125.00
Gas Disconnection or Reconnection $80.00
Gas After Hours Disconnection or Reconnection* $185.00
Gas Same Day Disconnection or Reconnection $130.00
LPG Urgent Delivery Fee $80.00
Debt Administration $25.00
Customer Site Visit $60.00
Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) $130.00
New Connection or Livening $95.00
Capacity Upgrade or Downgrade $140.00
Bill Copy $5.00
Credit Refund (direct credit only. Free on closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Residential Bond (special circumstances apply) Up to $150.00
COV (Certificate of Verification) $170.00
Debt Collection All Costs
No Access Fee $25.00
Administration of Arrears Up to $1.15/day