Schedule of Fees

From time to time additional fees may apply to your energy account with us. Below you will find our Schedule of Fees.

Fees

Amount

Special or Final Read $30.00
Additional Manual Meter Read Fee $12.00
Electricity Reconnection From $75.00*
Electricity Disconnection (per visit) $95.00*
Electricity After Hours Reconnection** $125.00
Safety Reconnection and Disconnection (based on the network) $30 - $200.00
LPG Cylinder Rental Rate (per day) As quoted
LPG Bottle Fee (per bottle) As quoted
LPG Urgent Bottle Delivery Fee From $130
LPG Weekend and Public Holiday Urgent Delivery Fee From $180
Debt Administration $25.00
Customer Site Visit $60.00
Electricity Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) As quoted
Lost Asset Fee  As quoted
Electricity New Connection or Livening $95.00
Electricity Capacity Upgrade or Downgrade As quoted
Bill Copy $5.00
In Store Payment Fee $2.50
Physical Bill Delivery Fee $2.50
Credit Refund (Direct Credit Only. Free on Closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Bond Up to $150.00
COV (Certificate Of Verification) $170.00
No Access Fee $25.00
Administration of Arrears Up to $1.15/day

 

The above fees may be adjusted in accordance with your Product Schedule.

A combination of charges may apply to individual tasks.

A 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard and Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

Your account will be charged in New Zealand Dollars.

*If your disconnection or reconnection fee is going to exceed this, we will make contact with you.  

**The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays. Additional charges may apply for public holiday LPG deliveries.