Contact Us
Get in touch with our Team
At Pioneer Energy Retail, we are dedicated to looking after our customers and providing the best service we can.
Our Customer Care team are available Monday to Friday from 8am-5pm (excluding public holidays).
PO Box 10044, Auckland 1446
Manage Your Account Anytime, Anywhere
My Account is the most convenient way to manage your account online. You can view your usage and bills, check your balance, and make a payment online.
My AccountContact Us
You can now make credit card payments and check your account balance quickly and securely using our 24/7 self-service available when you call us.
To get started, you’ll need:
- Your Account Number
- Your date of birth
- The phone number linked to your account
Our digital employee, Fern!
Fern is a chatbot. You can chat to her and ask questions about your Pioneer Energy Retail account.
No wait times and Fern is available to help you 24/7!
When speaking to Fern, it’s best to ask one question at a time and use simple or short phrases.
Chat with Fern
Contact us
Please fill in the general enquiry form below and we will do our best to respond as soon as we can.