Pioneer Energy Retail
PO Box 10044, Dominion Rd, Auckland, 1446
Level 5, 33 Enfield St, Mt Eden, Auckland, New Zealand, 1024
0800 843 769
We require you to provide us with any information we reasonably request in relation to our service to you, this includes authorising any person who can provide this information about you, your household and property.
You authorise any third party to provide your information to us for any of these reasons.
You understand that if we are required to pass on your information to a credit reporting agency, that they may hold your information on file for reporting services and any other lawful purpose. They may also disclose your information for the purpose of credit checking, debt collection or any other lawful purpose.
We will collect personal information submitted by you through the following activities;
When becoming a Pioneer Energy Retail customer, you are required to provide us with certain information. We may not be able to process your application if the required information is not provided.
We may collect the following information:
The personal information that we collect from you may be used for any of our business purposes including but not limited to:
The information that we collect from you may be used for a number of purposes relating to our business, which include:
If you begin the sign up process online and do not complete the application, we may be in contact with you to see if we can help you complete the process. We may store any information that is supplied by you in our database even if your application has been declined.
If you post messages or photos onto our website, social media, Google or through surveys, we may store and use this information.
Reasonable steps will be taken to ensure the personal information you have provided us, or information that third parties have provided us with, is stored in a safe and secure environment which is protected from unauthorised access.
We will store your personal information for as long as we are lawfully entitled to do so before and after you cancel your account with us. This includes contacting you if you decide to switch to another energy supplier, if you owe us any money and for general business practices.
All personal information we collect about you or your property will be confidentially stored unless:
We will always take reasonable steps to ensure your personal information remains confidential.
We may disclose your information to third parties such as debt recovery and credit checking agencies. They will use this information for the purposes of debt recovery and credit checking. They may store this information on their databases or provide it to a third party for checking repayment history or credit worthiness.
Under the Credit Reporting Privacy Code 2004 we are able to provide credit reporters with your “repayment history information”. This means that we will provide information relating to whether you meet or miss your monthly account payments to credit reporting agencies. This information will in turn, be listed on your credit report held by the credit reporting agency.
If a permitted class of persons carries out a credit check on you, the Credit Reporting Privacy Code 2004 enables them to access your “repayment history information” held by a credit reporting agency. This allows them to determine whether you will be likely, given your repayment history, to pay your accounts with them.
Pulse Energy Alliance LP does not store any of your credit or debit card payment details. Pay for your bill using a credit or debit card, your information is transmitted using Secure Socket Layer (SSL) protocol, which encrypts your information. Your credit or debit card details will be encrypted and securely stored by BAMBORA our trusted PCI compliant third party online payment provider.
From time to time, we may include third party products or services on our website. These third parties have different privacy policies and we have no responsibility or liability for the content of these sites.
We use third party website trackers, including but not limited to Google and Facebook, to gather data on our online users, make improvements and to assess our advertising.
We also use remarketing and create similar audiences through our online advertising including but not limited to Facebook and Google, which allow us to advertise to people who may not have entered their details on our website.
You can opt out in the following ways:
You can access some of your personal information that we store about you online in your “My Account” which you can access through the Pioneer Energy Retail website. You may request access to all personal information we hold about you by contacting us on email or post:
Pioneer Energy Retail, PO Box 10044, Dominion Rd, Auckland, 1446
You must tell us promptly if any of your information changes, if it is incorrect or not up to date. Information about you will be held and used by us in accordance with the Privacy Act 1993. Under the Privacy Act, you or any other joint customer under this contract may access and request the correction of any of the information we hold under this contract by contacting us at the address provided above.