If dual signatories are actually required, you cannot proceed with this paperless authority setup. A direct debit authority form is required to be signed by both signatories and returned. Please download and print the form here
or contact us at 0800 843 769 to request a printed direct debit form and send it back to us at: Pioneer Energy Retail, P.O. BOX 10044, Dominion Road, Auckland 1446.