Contact Us

Get in touch with our Team

At Pioneer Energy Retail, we are dedicated to looking after our customers and providing the best service we can.

Our Customer Care team are available Monday to Friday from 8am-5pm (excluding public holidays).

 

Email

For account queries email customer.care@pioneerenergyretail.co.nz

Faults

0800 843 769 - Press 1

 

Phone

0800 843 769

  

Mail

PO Box 10044, Auckland 1446

 

Media Enquiries

Click here

 

Feedback or Complaints

Click here

Introducing Fern!

Pioneer Energy Retail’s newest digital employee.

Fern is a chatbot. You can chat to her and ask questions about your Pioneer Energy Retail account.

No wait times and Fern is available to help you 24/7!


Chat with Fern

Contact us

Please fill in the general enquiry form below and we will do our best to respond as soon as we can.