Thank you for being a Pioneer Energy Retail customer!
Below is some important information about your account with us.
New energy rates will come into effect on 1 April 2021. As part of your plan, we commit to flowing through Network Services Charges with no markup1. From 1 April 2021, the Network Services Charges for your property may go up, down or remain the same depending on where you live in the country. To view the changes which may apply to your account simply enter your Account Number below.
Any applicable changes to network services, energy or gas charges will be available to view through the form below from 15 February 2021.
Credit Card Surcharge Fee
The Credit and Debit card surcharge fee will increase to 1.5% for payments made by Mastercard and Visa from 1 April 2021. We have a number of payment options available to our customers which can be found here.
Thank you to our customers for Paying it Forward.
Last year we joined forces with some of our customers to start a Pay it Forward Programme. Established during our nationwide lockdown in 2020 and designed to support families experiencing energy hardship, the Pay it Forward Programme has already helped hundreds of families across New Zealand with their power bills. Pulse Energy committed $150,000 in the first year of the programme. Add as little as $2 to your bill each month and you can join our team of people making a real difference. Find out more here.
Price Plan Changes
It is not practical to flow through the per kWh Network charges for all networks. For some networks, Network Services charges will be calculated using published prices and other assumptions that allow us to recover network charges across our customer base on your network.