Terms and Conditions
Residential - Standard Terms
Standard Residential Terms
Residential - Product Schedule
Product Schedule - Pioneer Plan
This Product Schedule applies to all Pioneer Energy Retail customers on our Pioneer plan.
Product Schedule - Pioneer Plan
This Product Schedule applies to all Pioneer Energy Retail customers on our Pioneer plan from 1 April 2026.
Pioneer Energy Retail Product Schedule
This Product Schedule applies to all Pioneer Energy Retail Residential customers who have signed up after 1 April 2021.
Business - Standard Terms
Pioneer Energy Standard Terms for Business Customers
This applies to all business customers with Pioneer Energy Retail.
Notice of Exemption
Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area.
Website - Standard Terms
Website Terms of Use
This Agreement applies to all customers.