Terms and Conditions

Residential - Standard Terms

Standard Residential Terms 

This Agreement applies to all Pioneer Energy Retail customers from 1 April 2025 and is referred to by the Product Schedule.

Standard Residential Terms 

This Agreement applies to all Pioneer Energy Retail customers and is referred to by the Product Schedule.

 Residential - Product Schedule

Product Schedule - Pioneer Plan

This Product Schedule applies to all Pioneer Energy Retail customers from 1 April 2025 on our Pioneer plan.

Product Schedule - Pioneer Plan

This Product Schedule applies to all Pioneer Energy Retail customers on our Pioneer Plan.

Pioneer Energy Retail Product Schedule

This Product Schedule applies to all Pioneer Energy Retail Residential customers who have signed up after 1 April 2021.

Business - Standard Terms

Pioneer Energy Standard Terms for Business Customers

This applies to all business customers with Pioneer Energy Retail.

Notice of Exemption

Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area.

Website - Standard Terms

Website Terms of Use 

This Agreement applies to all customers.